management, leadership, millennials, turnover, IT


This paper proposes a new perspective and approach for leaders to strategically manage millennial turnover problems in the Information Technology (IT) industry. Using a combination of interviews from experienced IT managers and existing literature, our goal was to identify and synthesize the problems and best practices for managing and retaining millennial IT talent. Based upon qualitative data, emergent themes were identified and then reviewed against the existing body of literature covering millennial employees’ retention and turnover in the IT industry. Areas of common ground were integrated to develop a new hybrid approach that we call the “Inside-Outfluence” model. In particular, this leadership approach stresses the importance of two-way communication and individual considerations. It disregards stereotypes. It views the manager’s role as that of a conversation initiator and a coach in order to mitigate millennial IT turnover through the development of meaningful relationships.

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